Frequently Asked Questions

How do I register for an account?
Existing Alsco customers can register for an account with Allcustomwear.com by clicking on the “Register” link found in the Sign-In area at the top-right of the screen. You will need to provide your email address and a valid Alsco Account Number, and select the local Alsco Branch that is currently providing you service.

Where do I find my Alsco Account ID and Branch Location?
Your Alsco Account ID is the customer number found on your Alsco invoices and statements. The Alsco Branch location is also shown on your invoices and statements and is typically the name of the city where the nearest Alsco facility is located.

Why do I need to register for an account?
If you’re just wanting to buy blank products (without an imprint), you don’t have to register for an account. However, registering for an account with Allcustomwear.com gives you the ability to purchase logo apparel, get special discounts, and view your order history. Once you’ve set up your logo or multiple logos, you will be able to apply them to the products you buy and they’ll always be kept on file for your convenience.

What if I'd like to have my own customized solution that allows my employees to place their orders directly?
Shop.Alsco.com makes purchasing apparel with your logo really easy, but a customized solution can do so much more for your company. Check out the Solutions page to find out more.

How long does it take to get my order?
Most wearables on this site are produced “on-demand” by Allcustomwear.com and are not already in inventory with your logo. It takes 7-10 business days from order to delivery of your item. Items not requiring a logo may ship more quickly. You will receive a confirmation notice at the time you place your order from Allcustomwear.com with an order tracking link.

How can I track my order?
To track your order, click on the Order Tracking link found in the Sign-In area at the top-right of the page. If you do not have your order number, please contact Order Support at Allcustomwear.com and we will help you track your order.

How will I know my order has shipped?
When your order ships, you will receive an email from Allcustomwear.com with the UPS tracking number. Click on the tracking link or visit www.ups.com to track the status of a shipment.

How do I cancel or change my order?
Orders placed on Shop.Alsco.com are produced on-demand and production starts almost immediately. Orders placed can be canceled within 30 minutes of completing the checkout process by sending an email request to Order Support. Due to the on-demand nature of our production, orders cannot be changed once they have been placed.

Is expedited shipping available?
Since most items are not stocked, expedited shipping is not available at checkout. If you need your order shipped quickly, please contact Order Support by email. We will assist in expediting your order as quickly as possible or offer an alternative product that is available for faster shipment.

Can I place a bulk order and get special pricing?
Absolutely. Just contact us by email at Order Support and let us know what you need. We price competitively when you order in bulk, and we do everything from tee shirts, jackets, hats, and polos to promotional items to safety-related items. Just ask and see what we can do for you.

Can I return an item?
Because items are custom decorated, we cannot accept returns unless the product is damaged or incorrect (color, size, logo, etc.). To initiate a return, contact  Order Support at Allcustomwear.com. A call tag will be issued to you, and once the item has been returned and checked for damage, the new size will be shipped to you or a credit will be issued. We must be notified of a return due to missing, damaged, or incorrect merchandise within 30 days.

Can I exchange an item?
You may exchange an item for a different size, but it must be the same item you ordered, be in new condition, and have all tags attached intact. To initiate an exchange, contact Order Support. A call tag will be issued to you, and once the item has been returned and checked for damage, the new size will be shipped to you. We must be notified of your request for an exchange within 30 days.

Can I submit a purchase order and be invoiced for my order instead of paying with a credit card?
Yes. To make a purchase via purchase order, please contact Order Support to set up a Purchase Order (PO) account with Allcustomwear.com.

What company name will I find on my credit card statement?
If you make a purchase using your credit card, you will see a transaction from Allcustomwear.com on your credit card statement. Please contact us directly at Order Support with any questions about a charge to your card.

What are the different ways I can have a logo put on my item?
We offer all of the traditional methods of garment embellishment that would be found in industrial applications as well as what you would find in retail: Direct Embroidery Logos, Personalization Text, Emblems and Patches, Screen Print, and Heat Seal. We can consult with you to pick the best method that will result in the most professional appearance of your people and your brand.

How much does it cost to set up a logo?
There is a one-time charge of $35 to set up a new logo. This one-time charge will be added to your order the first time you purchase an item with the new logo and you will not be charged for decoration on that initial order. That’s right! Decoration on your first order with a new logo is FREE!

How do I set up a new logo?
When you have chosen a product you wish to buy, you will have the option to choose a logo to apply to the product. Choose the logo option called "Upload a New Logo". You will have the option to upload an image of the logo you'd like to have added to your product and you will be charged a one time setup fee upon checkout. You may also submit your logo to Order Support via email.

Will I get the chance to approve my logo before my order is produced?
Yes, we will email you a proof prior to producing your logo product for the first time. Once you have confirmed that the logo is how you want it and approved, we will proceed with your order.

Where can I find the logos that I have on file?
Once a logo has been submitted on an initial order, it will always be available as a logo option when purchasing a product. Simply choose your logo from the logo drop-down selection when selecting a product to add to your shopping cart. You can see a list of all of the logos you have on file by clicking on the My Account link in the Sign-In area at the top-right of our site.

What are the fees for putting a logo or design on my product?
On your initial order, you will be charged a setup fee but there will no decoration fee for your item. Once the initial order has been placed and the setup fee has been charged, a flat-rate decoration fee will be applied to your future orders according to the type of decoration for your logo. The flat-rate decoration fee schedule is as follows:

Embroidered Logo $3 per unit

Personalization $3 per line of text

Screen Print $2.75 per unit, minimum order of 24 pcs

Heat Seal $3 per unit

Emblems or Patches $4.95 per patch or emblem